Key Design Studio is an embedded change agency that uses strategy + creative to reframe problems, products, and experiences, and accelerate transformational growth for KeyBank.
We are a diverse, inter-disciplinary team with extensive expertise across all areas of user-centered strategy + creative.
Enable the practice of design across KeyBank by embedding designers and design processes within teams for strategic problem solving and experience design and delivery.
To drive transformation and growth for the 3 million customers and 17,000 employees of a 200-year-old bank.
Design Thinking is a creative, user-centered approach to problem solving. Our 5-part foundational framework, complementary set of tools, and common design language allow for collaboration, ideation, and iteration among designers and KeyBank teammates alike.
We work across all KeyBank segments and channels to craft better experiences for 3 million customers and 17,000 employees. We drive innovation and business performance while maturing, scaling, and democratizing design at Key.
The work our team does drives business value and improves our customer experiences every day. What isn’t every day is when that work is recognized by respected industry peers outside our company for the design impact and value it creates.