Brent

Laing

Senior Designer, Conversational Design
Brent is a sociolinguist and conversation designer with expertise in language analysis and research. He solves real-world problems by leveraging qualitative and quantitative methods to observe how people use language in different contexts. With this knowledge, he designs software to be easy and natural for humans to chat or talk with. Brent is empathic, creative, tech savvy, and passionate about learning.

Education

  • PhD Candidate & M.S. Sociolinguistics
    Georgetown University
  • MA, Linguistics
    Brigham Young University

Work experience

  • Salesforce 
  • Native Voice 
  • Lionbridge AI 

Notable

  • Salesforce 
  • Native Voice 
  • Lionbridge AI 

personal brand attributes

  • Curiosity
  • Empathy
  • Honesty

skill set

01
Conversation Design
02
Chatbot Design
03
Voice User Interface Design
04
Qual & Quant Research
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